1.What languages are provided by YeeCloud?

Currently, we provide translation services between Chinese and English, Chinese and French, Chinese and Russian, Chinese and Spanish, Chinese and Japanese as well as Chinese and Korean. If you have translation needs of other languages, please call 400-119-8080 for more information.

2.What kinds of language services are provided by YeeCloud?

Currently, we provide two kinds of language services, namely translation and interpretation. Translation: purposes include but not limited to names and slogans, professional papers, resumes and profiles, product descriptions, contracts and tenders, foreign study and immigration materials, certificates and credentials, publications and books, video subtitles and so on. Interpretation: We provide escort interpretation, consecutive interpretation and simultaneous interpretation services of national level. To better meet your needs, please apply for the service three days in advance. We provide translations between Chinese and English, Chinese and Russian, Chinese and French, Chinese and Spanish, Chinese and Japanese as well as Chinese and Korean.

3.How long does it take to complete the translation?

4.How to count the words for translation?

If the original text is in Chinese, use the number of characters showing in MS Word (without counting spaces) for price calculation. The number of characters in header, footer, text box and picture shall be counted separately; if the original text is in foreign language, the count of foreign words will be taken in price calculation.

5.How to complete payment?

You may complete the payment online via account balance, Alipay, China UnionPay or Paypal, the platform will provide guarantees for the two transaction sides. After you have received the translation and are satisfied with the service, the platform will transfer the money to the receiving side.

6.What to do if you are not satisfied with the translation result?

After receiving the translation, if you are not satisfied, you may apply for modification, we will provide free revision services.

7.How to claim invoice?

In case you want the invoice, you can apply for issuing of invoice in the invoice management section.

8.How to contact customer service?

If you have other questions, please contact our online customer service or call 400-119-8080.

1.How to retrieve password

You may retrieve the password through the email or phone number that are linked to your account.

2.Instructions for capital account

Capital account can be used to trace the capital sources and purposes, it can be recharged, after charging, the balance can be used for order payment and cash withdrawal.

3.Security mechanism for account information

We are fully aware of the importance of your information, your data may concern marketing strategy, development orientation and even the success of an enterprise, or involve your personal privacy. YeeCloud has established strict confidential regulations that integrates both technology and law, we implement strict confidential measures for all the information delivered to us, and keep all the files received from clients properly.

Features of YeeCloud platform service include:

For a translation order placed via the YeeCloud platform, customer may apply for invoice on the platform after confirming that the transaction is completed.

The followings shall be observed when applying invoices:

1. Each order can be invoiced within one year after the completion of the transaction, and invoice for an order placed more than 1 year (including) ago cannot be issued；

2.The amount of the invoice applied for each order shall be based on the actual paid amount of the order. The amount of discount and preference cannot be invoiced；

3.The YeeCloud offers two options, including value-added tax invoice and VAT special invoice. User shall fill in the correct invoice information, and shall bear the responsibility for any consequences caused by the incorrectly filled-in information such as the invoice cannot be issued or a wrong invoice is issued；

4.It takes 3-5 working days to issue an invoice; our staff will mail the invoice to you after checking it；

5.Customer shall undertake the mailing fee of theinvoice；

6.The invoice content shall be unitedly titled as "Translation Fee"；

7.If you have any questions, please call 400-119-8080；

Users can earn credits on the YeeCloud platform through a number of actions; the credits earned can be used for the online activities, lucky draw, redemption and other activities organized by the platform. The credits are valid for a natural year, for instance, the credits earned in 2017, if not fully consumed, will expire on December 31, 2018.

The credits can be earned through the following ways：

Note: The rules for earning and consuming credits may be changed in accordance with the activities organized by the platform, and will be subject to the actual situation.

Description：
Some operations of customers on the platform will bring them growth value, which is a measurement of customer’s involvement with the platform. When the growth value reaches a certain level, user level will be increased accordingly. Currently the platform users are divided into four levels: normal members, VIP members, SVIP members and SVIP Platinum members from low to high. One year after a customer reaches a certain level, his/her level will be recalculated after his/her sector growth value being deducted.

The customer’s growth value changes as follows:

Note: The rules for earning and consuming credits may be changed in accordance with the activities organized by the platform, and will be subject to the actual situation.

1.Explanation of translator's level:

Translators’ operation on the platform will create contribution values, which are seen as measurement of a translator’s degree of participation; when a translator’s contribution values reach certain extent, his level will be promoted, and he will be able to claim more advanced tasks. Currently, translators are divided into three levels: first level translator, second level translator, and third level translator.

2.How to increase contribution value and enhance translator's level?